Privacy Policy

Information we collect

We collect information you give us directly: contact and inquiry form submissions (name, email, company, phone, message), class registrations (registrant and attendee names, emails, billing details), and onsite quote requests. The website's newsletter signup is disabled and does not accept new submissions.

• Contact and inquiry details you submit through our forms.
• Registration and attendee information needed to deliver and certify training.
• Payment information, processed by our payment provider — card numbers never touch our servers.
• Technical data such as IP address and, with your consent, analytics data about how the site is used.

How we use it

We use personal information to respond to inquiries, schedule and deliver training, issue certifications, process payments, and operate and secure this website. We do not sell personal information.

Attendee emails

Email addresses supplied for class attendees are used strictly for transactional purposes — session logistics, certification records, and reminders. They are never added to marketing lists.

Cookies and analytics

Optional analytics runs only after you consent through the cookie banner. Depending on site configuration, this may include Google Analytics and Microsoft Clarity session insights and heatmaps. You can change or withdraw your choice at any time through Analytics settings. Essential cookies needed for the site to function — such as session and security cookies — do not require consent.

Sharing

We share information only with service providers needed to run the business — payment processing, email delivery, hosting, and the IPC certification registry where your certification requires it — under agreements that limit how they may use it.

Retention and security

We keep personal information only as long as needed for the purposes above or as required by law (for example, certification records). Access is restricted to staff who need it, and form submissions are protected against abuse and stored in access-controlled systems.

Your rights

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we have no legal obligation to keep it. If you submitted newsletter interest through an earlier version of the site, you may ask us to remove that record through the contact page.

Contact

To exercise any of these rights or ask a question about this policy, contact us through the contact page or call the number in the site footer.